DHL Qatar Customer Relations Specialist Jobs 2022 Latest Apply Online Qatar Jobs at: dhl.com

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Customer Relations Specialist – Air Freight Jobs in DHL Qatar Active Now!
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DHL Services Inc Qatar Careers: Apply Online Latest DHL Qatar Customer Relations Specialist Jobs, Looking Latest jobs seekers notice for various jobs vacancy in their offices. Currently, DHL Services Inc – Customer Relations Specialist – Air Freight Jobs are available now.

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DHL Qatar Customer Relations Specialist Jobs Application Form Such eligible applicants can apply to these positions by submitting their applications to the given application address. Therefore, through online the DHL Qatar Customer Relations Specialist Jobs page link provided in the below section, Read all the job details below carefully.

Jobs Summary – DHL Qatar Customer Relations Specialist Jobs 

Hiring Organisation DHL Services Inc
Job Category Customer Relations Specialist – Air Freight
Duty Station/ Job Location Doha, Qatar
Jobs Type
Jobs in Qatar
Salary QAR 4000 per month (Not Confirm)
Job Req ID GL123559
Contract Type Contract/ Pramanent
Job Time Full-Time/ Part-Time 
Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.    
Currently, we are seeking for Customer Relations Specialist.  In this role, the successful candidate is to act as key contact for allocated customers, informing on shipment and exception status. He/she should coordinates with all stakeholders and content experts to achieve seamless implementation and ensures the cycle of job from Rate quote to delivery and billing is within customer expectation.

DHL Qatar Customer Relations Specialist Jobs – Description

Key Responsibilities:
 
Customer Support
• Develops relationship with allocated customers
• Participates in joint Sales visits when necessary
• Supports Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office) 
• Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
• Supports Customer Implementation by following up on spot quotations and contract closure as may be required 
• Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to sales
• Takes and handles customer inquiries e.g. Track and Trace
• Reviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customer
• Takes and registers all customer complaints
• Ensures the cycle of job from Rate quote to delivery and billing is within Customer expectation
• Drives solution of customer complaints by solving it directly or assigning tasks to other function
• Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
• Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
• Escalates issues if required
Stakeholders and communication
• Build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
• Monitor and evaluate  performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
• Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
Process Improvements
• Support continuous improvement through complaint management via GCCS and Performance Dialogues.

Qualifications and Experience – DHL Qatar Customer Relations Specialist Jobs

Job Skills, Qualifications & Experience:
• Good communicative, analytical and administrative skills
• Good organizational skills to manage different Customer requirements and deadlines
• Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (AFR/OFR) and business systems
• Good knowledge of Customer Service processes and systems
• Ability to identify and meet customer needs in a pleasant and friendly manner
• Excellent communication and interpersonal skills
• Good telephone and E-mail skills
• Commercial attitude and Ability to prioritize tasks
• Good knowledge in English (verbal/written)
We offer:
 
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours  with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary
How to Submit the DHL Qatar Customer Relations Specialist Jobs 2022 Application form 

Aspirants who fill this job require eligibility to fill DHL Qatar Customer Relations Specialist Jobs. DHL Services Inc Application Form for Qatar Job Vacancies 2022 can submit your Application Form with the help of the below-given tips:-

  • Click on the Apply Here Now button available below on this page.
  • You will be redirected to the official webpage of DHL Services Inc Jobs Careers.
  • Please select the job according to your qualification.
  • In this case, we are sharing DHL Qatar Customer Relations Specialist Jobs.
  • Fill in all the details with 100% correct information as per the given instructions.
  • Now submit the required documents along with CV, qualification certificate, or other.
  • Once check that all the details including name, email, phone number, and given documents are correct.
  • Click on submit button. And waiting for the reply from DHL Services Inc Carrier.
 Apply Here Now
Official Website

Note:- Kindly visit the official DHL Services Inc job page and once again check all eligibility criteria and available DHL Qatar Customer Relations Specialist Jobs. The official link is given above in this article. There is no additional deadline or application fee to apply for DHL Services Inc jobs.

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